Castelnau Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Castelnau Storage provides storage services to customers. By making a booking, paying a fee, delivering items into storage, or otherwise using our services, you agree to be bound by these terms. Please read them carefully before entering into any storage arrangement.

The purpose of these terms is to provide a fair and transparent framework for a storage service agreement. They cover the booking process, payments, cancellations, liability, prohibited items, waste regulations, and the law that applies to the contract. If any part of these terms is not understood, you should seek clarification before confirming your booking.

These terms apply to all self-storage services, container storage arrangements, and any related support services offered under the Castelnau Storage name. They are intended for business and consumer customers unless stated otherwise. Nothing in these terms affects your statutory rights where they apply under UK law.

1. Booking Process

A booking may be made through the accepted reservation methods made available at the time of enquiry. To complete a booking, you will usually need to provide your full name, contact details, proof of identity, and any other information reasonably required for security, compliance, and account setup. The booking is not confirmed until we have accepted it and, where required, received the initial payment.

When a booking is accepted, the agreed storage unit, service start date, term length, pricing basis, and any special conditions will form part of the service agreement. You must ensure that all information provided is accurate, complete, and kept up to date. If you supply incorrect information, we may refuse the booking, suspend access, or terminate the agreement where appropriate.

We reserve the right to decline a booking for operational, legal, or security reasons. This may include circumstances where identity checks cannot be completed, where the requested service is unavailable, or where we believe the items to be stored may breach these terms or applicable law. Acceptance of a booking does not waive our right to enforce these Terms and Conditions later.

2. Use of the Storage Unit

You must use the storage space only for storing lawful goods belonging to you or goods you are authorised to store. The unit must not be used as living accommodation, for trade counter activity, or for any purpose that creates nuisance, danger, or undue wear and tear. You are responsible for ensuring your goods are properly packed, secured, and suitable for storage.

The customer remains responsible for the condition, suitability, and packaging of all stored items. We do not inspect the contents of sealed boxes or containers, and we are not responsible for damage caused by poor packing, unsuitable materials, inherent fragility, pests brought in with goods, or items that are not fit for storage. You should take care to protect valuable or delicate items appropriately.

At all times, you must comply with site rules, safety instructions, and any reasonable directions given by Castelnau Storage staff or representatives. Access may be restricted for maintenance, security incidents, or operational necessity. We may also require reasonable identification before granting access to safeguard your goods and the wider facility.

3. Payments and Charges

Storage fees, deposits, and any additional charges will be set out at the time of booking or otherwise notified to you in writing. Unless stated differently, fees are payable in advance and on a recurring basis according to the billing period agreed. Failure to pay on time may result in late fees, suspension of access, or termination of the service agreement.

We may review and adjust charges from time to time. Where a price change applies to an existing booking, we will provide notice in a reasonable period before the revised rate takes effect, unless the change is required immediately due to a legal, tax, or operational issue. Continued use of the service after a notice period may indicate acceptance of the revised pricing.

You remain liable for all sums due under your account until the agreement ends and all goods have been removed, any keys or access devices returned, and all outstanding balances paid in full. If payments are reversed, failed, or disputed without valid reason, we may recover associated costs, administrative charges, and any reasonable losses caused by non-payment.

4. Cancellations, Termination, and Removal of Goods

You may cancel a booking before the service start date in accordance with any cancellation terms provided at the time of reservation. Where a cancellation fee applies, it will be clearly stated. If the service has already begun, you may remain liable for charges up to the effective date of cancellation and for any minimum term or notice period that applies.

We may terminate or suspend the agreement immediately if you seriously breach these terms, fail to pay sums due, store prohibited items, present a risk to health or safety, or use the premises unlawfully. In less urgent cases, we may give notice and allow a reasonable opportunity to correct the breach. Termination does not remove responsibility for unpaid fees or damage caused before the end of the agreement.

On termination or expiry, you must remove all goods and return any keys, access cards, or other equipment provided. If goods are not removed by the required date, we may take lawful steps to deal with the items, including continued charging, storage lien procedures, disposal, or sale where permitted by law and contract. Any proceeds may be used first to cover sums owed and related costs.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the storage service. However, our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We do not accept responsibility for indirect loss, loss of profit, business interruption, or consequential damage arising from use of the service.

You are responsible for arranging adequate insurance for your goods while they are in storage, unless a separate insurance product or protection plan has been expressly agreed in writing. Any cover, where offered, will be subject to its own terms, conditions, exclusions, and claims process. You should check that the level of cover is sufficient for the full replacement value of your items.

We are not liable for loss or damage caused by events outside our reasonable control, including fire, flood, extreme weather, power failure, criminal damage by third parties, industrial action, public emergency, or acts of government. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

6. Waste Regulations and Prohibited Items

You must not store waste, hazardous materials, illegal substances, stolen goods, explosive items, flammable liquids, corrosive substances, or anything else that could endanger people, property, or the environment. Items that may attract pests, cause odour, leak, or contaminate other goods are also prohibited unless we have given specific written approval. We may inspect, isolate, or remove items where necessary for safety or compliance.

Any removal, disposal, or cleanup required because you have stored prohibited or contaminated items will be at your cost. You are responsible for complying with all applicable waste management and environmental rules relating to the goods you store, package, or remove. If items are abandoned, illegally dumped, or treated as waste, we may notify the relevant authorities and recover any resulting costs from you.

Where the law requires special handling, transport, or disposal, you must ensure those requirements are followed before delivery into storage and again when items are removed. You must not leave rubbish, packaging, or unwanted items on the premises except in any designated areas and only where permitted. Failure to comply may lead to immediate access restrictions or termination.

7. Customer Responsibilities

You are responsible for securing your unit, controlling access to your key or code, and ensuring that no unauthorised person uses your account. Any activity carried out using your access details will be treated as authorised unless you have previously notified us of loss, theft, or misuse. You must tell us promptly if your contact details change.

You must keep your stored items in a condition suitable for storage and comply with all safety notices. Goods must not exceed any stated weight, size, or stacking limits, and you must not block corridors, exits, vents, or emergency equipment. If our staff need to move, inspect, or isolate goods for safety reasons, you must cooperate with reasonable instructions.

If you are storing goods on behalf of another person or business, you confirm that you have authority to do so and that the goods are not subject to any dispute, lien, seizure, or legal restriction that would prevent storage. You remain liable under this agreement even if the goods belong to someone else.

8. Access, Security, and Operational Control

Access arrangements may vary according to the service type, site procedures, and security needs. We may restrict access for maintenance, emergencies, adverse weather, suspected misuse, or any matter affecting safety or continuity of operations. Any access granted is conditional upon compliance with identification checks and site rules.

We may use security measures such as entry recording, monitoring, and controlled access systems to protect the facility and stored goods. These measures do not create a duty to monitor every item continuously, and they do not guarantee against loss. You accept that storage facilities carry inherent risks and that security arrangements are intended to reduce, not eliminate, those risks.

We reserve the right to move your goods within the facility if reasonably necessary for operational or safety reasons, provided this does not materially reduce the service agreed. If relocation is required and your consent cannot be obtained in time, we may act to protect the premises, other customers, or your goods, and will notify you as soon as reasonably possible.

9. Ending the Agreement and Outstanding Sums

When the agreement ends, all outstanding charges become immediately due, including rent, fees, cleaning costs, disposal costs, repair costs, administration fees, and any other sums permitted by these terms or by law. We may retain a lien or other lawful security over goods where entitled to do so until all monies owed are paid in full.

If goods remain in the unit after the end date, or if you fail to clear the account, we may continue to charge storage fees and take lawful steps to recover possession of the unit. We may also dispose of or sell goods in accordance with the contract and applicable law, especially where the goods are low value, abandoned, unsafe, or subject to serious breach.

Any surplus from a lawful sale may be handled in line with legal requirements after deduction of sums owed and costs incurred. We will act reasonably and proportionately in exercising these rights, but you acknowledge that prompt payment and timely removal of goods are essential obligations under the service agreement.

10. General Provisions and Governing Law

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure to enforce any right or remedy on one occasion does not mean that right is waived. Any waiver must be given in writing to be effective.

We may update these terms from time to time to reflect changes in law, operational practice, or service structure. Where a change is material and affects an existing booking, we will seek to give reasonable notice. The version of the terms in force at the time of your booking will usually apply unless a later change is required by law or accepted by both parties.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protection rights that cannot be excluded by law.